Customer Care & Operations Internship

We’re become, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At become, we’re all about helping others become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity across Asia.

It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it?

Responsibilities

As Customer Care and Operations Specialist, you will be key to ensuring a world-class customer experience: You will be responsible for handling all customer communication and logistics throughout our customer's become journey with a detail-oriented and effective approach, ensuring our customers receive exceptional care.

At become, no two days are the same.

What you will do at become

• Handle all inbound outreach from customers (calls, emails, live chats) regarding product questions, orders, other shipping related concerns
• Facilitate and coordinate between the treating dentist and the patient
• Support logistics operations of become by coordinating shipments to customers, handling manufacturer orders and managing suppliers to deliver on time
• Work with our tech team to improve and automate our customer care and logistics processes

Qualifications

It would really make us smile if you have…

• Excellent verbal and written English and are comfortable with contacting customers over the phone and other channels
• Willingness to go above and beyond to rectify issues (problem-solver attitude)
• Enjoy working independently and having lots of responsibility
• Have a positive attitude, approachable and believe in team spirit
• Are highly ambitious and equipped with an entrepreneurial mindset
• Possess basic computer skills and able to adapt to start-up environment
• Excellent hands-on skills with eye for details and able to work independently
• Self-started, good communication and interpersonal skills and responsible character

Pay & Perks

Why you should join us? - 7 reasons

1. Competitive compensation: We pay above our peers for amazing talents like you. MPF contribution and monthly stipend for commuting/insurance included.
2. Awesome perks: 14 Days PTO, Highly discounted Invisible Braces Treatment, WeWork office at level 40 with breath-taking views and free coffee :)
3. Turbocharge your career: Learn from top talents in business and tech from McKinsey, Rocket Internet, Airasia, iPrice, Lazada
4. Meaningful work: You won't just be selling straight teeth - you'll help give people the confidence to express themselves fully!
5. Responsibility: Enjoy significant responsibility and opportunity to learn all aspects of the business - we empower you and expect from you to have a significant impact!
6. Peer relationships: Be ready to join an ambitious and hardworking team from  5+ nationalities who wants to reach the stars and loves to work together
7. Make your mark: Help become disrupt the dental industry and bring affordable dental alignment to Asia and beyond